Privacy Policy

1. Information We Collect

We may collect the following types of information:

A. Personal Information

• Name
• Address
• Email
• Phone number
• Date of birth
• Insurance information

B. Health Information (Protected Health Information – PHI)

Collected when scheduling appointments, completing forms, or receiving treatment:

• Medical history
• Dental records
• Treatment plans
• X-rays and diagnostic information
• Payment and billing information

C. Website & Online Data

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information
• Pages visited
• Cookies and tracking data (used for basic site functionality and analytics)

We do not sell personal data and do not use cookies for targeted advertising.

2. How We Use Your Information

We use collected information to:

• Provide dental care and treatment
• Schedule and confirm appointments
• Communicate with patients regarding treatment or practice updates
• Process payments and insurance claims
• Maintain internal records
• Improve website performance and user experience
• Comply with legal, regulatory, and auditing requirements

3. HIPAA Compliance & Protected Health Information

As a dental practice, we follow HIPAA regulations to ensure the confidentiality, integrity, and security of your Protected Health Information (PHI).

We may use or disclose PHI for:

Treatment
Sharing information with dental specialists, laboratories, pharmacies, or other healthcare providers involved in your care.

Payment
Submitting insurance claims, verifying coverage, and billing.

Healthcare Operations
Quality assessment, training, auditing, compliance, and internal management.

As Required by Law
Including:

• Ohio Revised Code requirements
• Public health reporting
• Government oversight
• Court orders or subpoenas

You will receive a HIPAA Notice of Privacy Practices in person at our office, outlining your rights regarding PHI access, amendments, and restrictions.

4. How We Share Information

We may share information with:

• Dental labs
• Insurance providers
• Healthcare specialists
• IT or software vendors (e.g., Dentrix Ascend), under strict confidentiality agreements
• Government agencies when legally required

We never sell your personal or health information.

5. Data Protection & Security

We maintain administrative, technical, and physical safeguards to protect all personal and health information, including:

• Encrypted practice management and communication systems
• Secure data storage solutions
• Access controls for authorized personnel only
• Regular security audits and training

While no system is entirely foolproof, we follow industry-standard security practices.

6. Your Rights (HIPAA + Ohio Law)

You have the right to:

• Access your dental records
• Request corrections to your information
• Request restrictions on certain uses or disclosures
• Receive a list of certain disclosures
• Request confidential communication methods
• Obtain a copy of this Privacy Policy and our HIPAA Notice

To exercise these rights, contact us using the information below.

7. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent, in accordance with the Children’s Online Privacy Protection Act (COPPA).

8. Third-Party Websites

Our website may link to external sites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date.

10. Contact Us

If you have questions about this Privacy Policy, HIPAA practices, or your rights, contact:

Franklin Dental Care & Dentures
314 South River Street
Franklin, Ohio 45005
Phone: (937) 550-4435
Email: info@franklindental.care